Questions about counselling

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Many people have questions about counselling and how it will work for them.  I hope you find this question and answer section helpful.

Why do people go for counselling?

People attend counselling for many reasons.  My experience has shown me that it is mostly a feeling of despair, loneliness or not knowing how to solve a problem which seems insurmountable.

How can counselling help me?

Counselling can help people understand themselves, help find a way through situations whether that be an action or acceptance.

It can also help them to understand how they as individuals interact with others and how those actions can affect how others react to them.

Please read the attached – Guidelines for those Seeking Counselling

Emma’s previous work experience?

In addition to my private practice, I also work for the NHS on a part time basis and prior to this, I worked for social services for 7 years and have experience of working with vulnerable people.  I also mentor University students to help them with their degrees.

What organisations/governing bodies do you belong to?

I am an accredited member of the British Association for Counselling and Psychotherapy (BACP).

Are you DBS checked?

Yes, I hold a current DBS check and this is available on request for you to see.

What about confidentiality?

The nature of the counselling sessions is strictly confidential between the Counsellor and the client as per BACP code of ethics.

How long is a session?

An initial session can be up to 1 hour and subsequent sessions last for 50 minutes.

What time do you work till?

My last appointment is at 8pm – Monday to Thursday.

How do I make an appointment?

You can contact me by telephone on 01284 752845 or e-mail me by e-mailing me at

If I am not available, I have a 24 hour answer phone where you can leave me a confidential message with your name and telephone number and I will contact you as soon as possible.  When returning your call, if you are unavailable – I will only leave a message to contact Emma, I will not say I am a counsellor.

What will happen once I have booked my initial appointment?

After making contact and discussing your requirements, when we have agreed a time and date for your initial session, I will send you an information pack via e-mail or if you do not have the internet I can send it by post.

This pack contains information such as guidelines to counselling, an introductory questionnaire and directions along with confirmation of the date and time of our first appointment.


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